Privacy Policy

The Tenants' Union only collects information that is necessary to provide services to clients. We treat all information we collect as confidential.

Information supplied by you will only be used for the purpose of providing services to you or in accordance with specific consent given by you.

The Tenants' Union of Queensland will not make personal information supplied by you available to a third party unless required by law or where you consent to the disclosure.

The Tenants' Union may distribute aggregated statistical information for reporting purposes but only in a form that will not identify any person individually.

The Tenants' Union of Queensland complies with the requirements of the Commonwealth Privacy Act.

Complaint Policy

The Tenants' Union Complaint policy ensures that clients have open access to a process that allows clients to make complaints about the organisation as a whole, individuals within it and/or services provided by the Tenants' Union.

Tenants' Union clients are encouraged to make complaints about any aspect of the service with which they are dissatisfied. All client complaints are taken seriously and thoroughly considered.

Complaints can be made verbally or in writing by approaching either a staff member, the Statewide Coordinator, the Tenants' Union Steering Committee or an external funding body.

A full copy of the Tenants' Union's Complaint Policy is available here.