The Tenants' Union aims to represent the collective interests of tenants and performs a watchdog role in areas affecting tenants' rights and responsibilities. The Tenants' Union does this by promoting and contributing tenants' views in a variety of forums. This includes working with government, industry and community sectors to achieve improved conditions for tenants.

Currently the Tenants' Union has representation on a number of bodies including:

• The Board of the Residential Tenancies Authority;
• The Residential Tenancies Authority Industry Forum;
• The Community Housing Standards and Accreditation Council; and
• The Department of Premier and Cabinet’s Residential Services Stakeholder Advisory Committee.

The Tenants' Union also develops submissions on issues of relevance to tenants in response to reviews conducted by Local, State and Commonwealth government bodies.

In representing tenants' interests the Union seeks to ensure that tenants' views are heard and that policy makers ensure tenants receive fair and equitable treatment.